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Desktop Support - Network Troubleshooting 3

Issued by Kent State University

Purpose: Explaining how our network infrastructure works, how to troubleshoot the network, and knowing when to escalate an issue.

Type Learning
Level Advanced
Time Weeks

Skills

Earning Criteria

Act as the escalation point and dispatcher for at least three teams of senior/student techs to earn their Network Badge for both PC and Macs.
Desktop Support - Network Tier 2 and Dispatch badge