- Type Learning
- Level Intermediate
- Time Weeks
- Cost Free
Customer Service Training 2
Issued by
Kent State University
The Customer Service Training 2 badge is received by those learning communication tools specifically related to improving customer service and the customer experience with the Division of Information Technology.
- Type Learning
- Level Intermediate
- Time Weeks
- Cost Free
Earning Criteria
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Complete Customer Service Training Part 2 workshop and workbook. Complete a "Practice Example" in 3-4 weeks to display active utilization of principles.
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Share weekly with your immediate supervisor any customer interactions that were made better by the tools learned with this training.
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Review the Customer Service Workbook twice annually to refresh, recall, and remind.