J-Team Training
Issued by
Jiffy Lube University
The course objective is to provide students with the basic knowledge about Jiffy Lube, the customer experience, and employee and customer safety. This course also provides knowledge, skills and practice so the student can correctly perform the duties and tasks for each of the five Jiffy Team Service Standards positions. Topics include orientation; courtesy technician duties; lower bay technician duties; upper bay technician duties; and customer service advisor duties.
- Type Validation
- Level Foundational
- Time Months
Skills
- Business Communications
- introduction to automotive maintenance
Earning Criteria
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The methods of assessment include quizzes and proficiency examinations with a minimum passing score of 80 percent.
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The methods of instruction include practical exercises and computer-based training.