Every organisation has problems; however, not all businesses are proactive about preventing problems! This one-of-a-kind interactive certification course gives you practical learnings that you can immediately start to implement as soon as you get back to work. The workshop builds upon the ITIL guidance as outlined in Problem Management’s Problem Investigation & Diagnosis activity by explaining how to determine the root causes of incidents and problems using a variety of proven techniques.

• Type Learning
• Level Intermediate
• Time Days
• Cost Paid