Course Participation (DSV)

Issued by ITCE Ltd

ITIL® 4 Specialist: Drive Stakeholder Value covers all types of engagement and interaction between a service provider and their customers, users, suppliers, and partners and focuses on the conversion of demand into value via IT-enabled services as well as on the customer journey. This course allows you to gain and leverage the tools needed to increase stakeholder satisfaction by co-creating value which is integral to business success in the modern service economy.

Type Learning
Level Intermediate
Time Days
Cost Paid

Additional Details

Skills

CX and UX design
Design Thinking
Increase stakeholder satisfaction
ITSM practitioner
Multisupplier management
Specialist

Earning Criteria

Active participation during the 3-day course delivered by an accredited ITIL4 trainer.
Successful completion of the course assignments during the training.

Standards

ITIL Accredited Training Organization | PeopleCert