- Type Certification
Service Level Agreements & IT Contracts
Issued by
Informa
Earners of the SLA & IT Contracts badge are able to understand the strategic value of Service Level Agreements and their role in the internal and external supply chain. They have learned how to implement a Service Level Agreement project and explore the Key Performance Indicators required in service measurement. They have also enhanced their understanding of IT contracts, including: the legal background; terms and conditions; tender evaluation; and negotiation of goods/services.
- Type Certification
Skills
- Creating An SLA
- Dealing With Providers
- Developing SLM Competencies
- External Sourcing
- Managing Continuous Service Improvement
- Managing Customer Relationships
- Managing SLAs
- Managing Supplier Performance
- Measurement Of KPIs
- Negotiation
- Project Implementation
- Service Catalogue And Portfolio Management
- Supplier Evaluation
- Tendering
Earning Criteria
-
Attend and participate in the 4 days of training course duration, led by the designated training expert. With less than 2 hours of absence.
-
Successful completion of the course assessment