- Type Certification
- Level Intermediate
- Time Days
- Cost Paid
Bespoke Excellence In Customer Service
Issued by
In Professional Development
Creating a foundation for excellent customer service – the Cadent Way. Understanding individual differences, different customer needs and how to adapt to communication styles to best fit the situation. Developing crucial self-awareness to increase motivation, confidence, and accountability.
- Type Certification
- Level Intermediate
- Time Days
- Cost Paid
Skills
Earning Criteria
-
Day 1 – Customer service, personality and individual differences, listening, questioning, trust & rapport, confidence Day 2 – Problem solving, case study, difficult conversations, mindset and skills practice Day 3 – Resiliency, developing resiliency, negotiation, negotiation practice