Level 5 Managing Improvement
Issued by
ILM
This qualification is for those who wish to acquire skills around managing quality, to be able to plan improvements to meet or exceed customer requirements. The qualification is suitable for practising or potential middle managers. (Ofqual Qualification Number: Y/501/3288 and ILM Qualification Number 8607-501)
- Time Days
Skills
Earning Criteria
-
This person understands the organisation’s effectiveness in managing quality to meet or exceed customer requirements and their own ability in this area.
-
This person can develop an improvement plan to meet and, if possible, exceed customer requirements. They are able to implement improvement plans for improvements to customer service.