Level 5 Managing Customer Relations
Issued by
ILM
This qualification is for people who wish to manage customer relations more effectively by developing their knowledge and skills. Practising or potential middle managers acquire a range of customer relationship management techniques. (Ofqual Qualification Number: J/501/3299 and ILM Qualification Number 8607-509)
Additional DetailsSkills
Earning Criteria
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This person understands how to conduct an environmental scan of the business environment and analyse factors that impact upon the organisation’s ability to find new customers and retain existing ones. They can plan strategies based on the environmental analysis and lead their implementation.
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This person understands the customer supply chain and can identify any strengths, weaknesses, opportunities or threats. They use audit results to recommend strategies to improve the organisation’s ability to meet customer requirements.