Level 5 Certificate in Service Improvement - 8758-21
Issued by
ILM
The Level 5 Certificate in Service Improvement is designed for experienced or new department heads and project leads or other middle managers in organisations adopting lean methodologies or looking for ways to improve performance and efficiency. Learners will learn to lead significant service improvements using lean methods. QAN: 600/5839/0
Earning Criteria
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This qualification comprises two units. The first unit develops learners’ understanding of lean production methods and techniques, and takes them through the process of identifying a potential service improvement and planning an improvement project based on lean methods. The second unit helps them to implement the project plan, establish controls, and monitor and review the service improvement.
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Unit 500 - Preparing to Apply Lean Production and Improvement Methodologies to Operational Problems in Service Delivery
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Unit 501 - Applying Lean Production and Improvement Methodologies to Operational Problems in Service Delivery