Go Beyond Customer Experience – Human Network International (HNI)
Issued by
ILM
The holder of this credential has completed a leadership and management programme by HNI (Human Network International). The programme has been validated by ILM against a set of global quality measures and approved as ‘ILM Recognised’. This individual has learnt how to explain the concept of customer experience (CX), identify the core pillars of CX, develop a customer experience strategy, design, and build a customer experience program, and measure and analyse CX using various tools.
Additional DetailsSkills
Earning Criteria
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The holder of this credential has:
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Completed a learning programme which is approved as ‘ILM Recognised’