First Line Managers - Phoenix Training
Issued by
ILM
First Line Managers is an ILM Recognised programme of learning, created and delivered by Phoenix Training for new managers. The programme aims to develop knowledge and skills by providing the participants with a range of key tools and techniques for managing their teams with real confidence.
Additional DetailsSkills
Earning Criteria
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This individual can recognise the considerations involved in management, and understands how to establish an effective team.
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This individual can focus on the importance of managing time effectively in order to achieve objectives, and use effective methods to reduce stress levels .
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This individual understands the importance of motivating their team members in order to achieve objectives, and has the confidence to address issues of 'under-performance'.
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This individual constructs productive appraisals in line with organisational procedures and methods and can effectively prepare for their own appraisal
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This individual understands the principles of conflict management in the workplace .
Standards
The programme falls within the ILM Footprint of Leadership, Management, Coaching, Mentoring and Enterprise. It is well structured with appropriate governance and management to deliver consistently high-quality learning outcomes and objectives. Learners are fully supported and receive recognition for their achievement.