Developing Interpersonal & Communication Skills - Spearhead Gulf LLC

Developing Interpersonal & Communication Skills - Spearhead Gulf LLC

Issued by ILM

Communication Skills is an ILM Recognised programme of learning, created, and delivered by Spearhead Gulf LLC (Spearhead Training). The delegates will learn how to communicate effectively with their customers, staff, colleagues, and their managers in a multicultural workplace. They will learn how to receive and give effective feedback, understand different behavioural styles, demonstrate assertiveness, and listen actively in order to improve quality of relationships and productivity.

Skills

Earning Criteria

  • The ability to understand different behavioural styles and learn to modify their behaviour to achieve best results.
  • An awareness of how to give and receive constructive feedback to build better relationships.
  • The ability to develop positive interpersonal relationships through effective communication techniques.
  • The ability to develop good interpersonal skills and cultural sensitivity which are essential especially in the multicultural work environments.
  • The ability to demonstrate assertive behaviour.