Deputy Team Leader Programme - Webhelp
Issued by
ILM
The programme aims at newly recruited Deputy Team Leaders (classed as a developmental role within the business) who aspire to a Team Manager position. The programme aims to deliver the best onboarding experience supporting them through the soft skills required to be an effective leader, the behaviours expected and the HR policies and operating procedures needing to be followed. Content will be delivered in a blended way using distance learning, on-the-job and e-learning, facilitated learning
Skills
Earning Criteria
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Participants will have completed aspects of the programme in a formal classroom environment with self-study and blended learning. It will have been delivered in-house using a virtual classroom as the facilitation platform with delivery of distance learning and e-learning. The content covers: Understanding Your Role as a Leader, Developing High Performing Teams, Effective Communications, Coaching Skills.
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Participants will have completed a programme of professional experience: On the Job accreditation proving competence in elements of the role having the greatest impact; Leadership Culture Framework covering the organisation’s behavioural standards; Development Centre resulting in completion of a PDP document to track progress against the required standard; Advisor sentiment survey with those reporting directly rating the manager with additional rating from their programme advisors.