Customer Service Professional - Focus Management Consultancy
Issued by
ILM
The holder of this credential has completed a leadership and management programme by Focus Management Consultancy. The programme has been validated by ILM, the Institute of Leadership and Management, against a set of global quality measures and approved as ‘ILM Recognised’. This individual has developed knowledge and skills in the advanced concepts of customer service and service standards.
Additional DetailsEarning Criteria
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The holder of this credential has:
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Completed a learning programme which is approved as ‘ILM Recognised’
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Passed a formal assessment as part of the learning programme