SEED TLS Lenovo PC Professional
Issued by
IBM
The badge is issued as achievement of sufficient capability and experience with the corresponding product. The badge earner is able to provide initial troubleshooting, lead client communication and obtain all the needed support information and construct or use existing action plan under the mentorship of a senior technical representative.
- Type Validation
- Level Intermediate
- Time Years
- Cost Free
Skills
Earning Criteria
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Must be an employee of IBM
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Obtain feedback from your functional manager
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The technical support specialist must prove their experience by working on client opened cases in the last 12 months
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Tech Support specialist must prove that they are constantly developing technical and professional skills as evidenced by a minimum of 40 hours of training and personal development completed in the last 12 months (Think40 considered as proof).
Standards
The SEED initiative was inspired by feedback from both IBMers and Clients, motivated by our mutual desire to provide service excellence! After extensive research, the idea for the "SME" structure materialized. The right person, with the right competence, at the right time.