SEED TLS Lenovo PC Explorer

Issued by IBM

This badge is issued for the achievement of certain capability and experience with the corresponding product. The badge earner is able to provide initial troubleshooting, lead client communication and obtain all the needed support information and construct or use existing action plan under the mentorship of a senior technical representative.

Type Validation
Level Foundational
Time Years
Cost Free

Additional Details

Skills

Earning Criteria

Must be an employee of IBM
Complete the SEED Lenovo PC Foundation Level Education Roadmap
Obtain feedback from your functional manager
Provided certificate of completed SEED Multi-Dimensional Assessment for the Explorer Tier
The technical support specialist must prove their experience by working on client opened cases in the last 3-6 months.
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Standards

SEED Program

The SEED initiative was inspired by feedback from both IBMers and Clients, motivated by our mutual desire to provide service excellence! After extensive research, the idea for the "SME" structure materialized. The right person, with the right competence, at the right time.