SEED TLS Lenovo PC Expert

Issued by IBM

This badge issued as achievement of expert state of capability and experience with the corresponding product. The badge earner is able to take on and determine complex software and hardware problem determination as well as simulate and recreate issue to undergo better PD. In addition they are able to come up with recovery action plans to increase business results and meet, exceed contractual KPIs.

Type Validation
Time Years
Cost Free

Additional Details

Skills

Earning Criteria

Must be an employee of IBM
Complete the SEED Lenovo PC Expert level Education Roadmap.
Provide evidence of completed SEED Multi-dimensional assessment for the Expert Level (written scenario and live assessment). For assistance contact Lenovo PC skill assessment coordinators.
Provide at least 3 case studies as a demonstration of in-depth understanding of client environment by leading client support plans.
Provide evidence of give-back activities with a valid IBM Mentor badge.
The technical support specialist (expert) must prove their expertise in the last 24 months (be on the respective expert job role- example: Technical Back-Office Engineer)
Tech Support specialist must prove that they are constantly developing technical and professional skills as evidenced by a minimum of 40 hours of training and personal development completed in the last 12 months (Think40 is considered proof).
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Standards

SEED Program

The SEED initiative was inspired by feedback from both IBMers and Clients, motivated by our mutual desire to provide service excellence! After extensive research, the idea for the "SME" structure materialized. The right person, with the right competence, at the right time.