SEED TLS Global Control Centers Professional
Issued by
IBM
This badge is issued for the achievement of professional-level capability and experience in working as a Customer Service Representative at IBM TLS Global Control Centers. The badge earner can lead client communication and obtain all the needed support information. Using the Cognitive Support Platform and other required tools, such as IBM Notification Hub, Five9 reporting, Conga, Slack channel owners’ skills, etc. they engage in daily tasks independently and contribute to team results.
- Type Validation
- Level Intermediate
- Time Months
- Cost Free
Earning Criteria
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Must be an employee of IBM
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Complete successfully SEED Multi-Dimensional Assessment for the Professional Level (3 use cases - find the assessment as part of your badge application)
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Customer Service Representative must prove their experience of 12 months in Production supporting Control Center Process.
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Provide success stories/client or peer feedback that manifests successful application of the learned skills and achieved performance results.
Standards
The SEED initiative was inspired by feedback from both IBMers and Clients, motivated by our mutual desire to provide service excellence! After extensive research, the idea for the "SME" structure materialized. The right person, with the right competence, at the right time.