SEED TLS Global Control Centers Explorer

Issued by IBM

This badge is issued for the achievement of explorer-level capability and experience in working as a Customer Service Representative at IBM TLS Global Control Centers. The badge earner can demonstrate successful interactions with clients and other stakeholders, apply skills in using the required tools (Cognitive Support Platform, Five9 platform, MS Outlook, Slack team communication platform, and more), show knowledge and understanding of the end-to-end process flow for overall case management.

Type Validation
Level Foundational
Time Months
Cost Free

Additional Details

Skills

Earning Criteria

Must be an employee of IBM
Complete the SEED CC (Explorer level)
Obtain feedback from your functional manager
Complete successfully SEED Multi-Dimensional Assessment for the Explore Level, comprising of 2 components: a quiz and a written scenario.
Obtain one of the additional IBM Badges in this learning plan.
Customer Service Representative must prove their experience of 3-6 months in Production supporting Control Center Process.
Provide case samples that manifest successful application of the learned knowledge and skills
Apply for this badge

Standards

SEED Program

The SEED initiative was inspired by feedback from both IBMers and Clients, motivated by our mutual desire to provide service excellence! After extensive research, the idea for the "SME" structure materialized. The right person, with the right competence, at the right time.