SEED TLS Client Availability Leader Experienced
Issued by
IBM
This badge is issued for the achievement of experienced level of capability and experience working as a Client Availability Leader. The badge earner is experienced in managing clients’ IT availability items and shows proficiency in using tools and processes to achieve client satisfaction and meet IBM’s targets. He/she also uses ITIL skills to better manage client expectations, constantly seeking new TLS/Systems sales opportunities, and taking advantage of the LEADS revenue generation Program.
- Type Validation
- Level Intermediate
- Time Years
- Cost Free
Skills
Earning Criteria
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Must be an employee of IBM.
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Successfully completed SEED Multi-dimensional Assessment for the Client Availability Leader’s Experienced level: SME live interview and review on the topics: contract & offering management and for service delivery & case management. Your badge application will trigger your enrollment for the needed assessment.
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Obtain endorsement from your Global FLM.
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The Client Availability Leader must prove their experience by working with clients in the last 24 month and more, meeting their requirements.
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Provide an example of active give-back to the community (Leading team meetings, events, workshops, participating in academies, events can be presented as a form of contribution, etc.).