- Type Validation
- Level Intermediate
- Time Years
- Cost Free
SEED Technical Support Professional - Power Systems
Issued by
IBM
The badge is issued for the achievement of sufficient capability and experience with the corresponding product. The badge earner is able to take full ownership of a case from the specified product portfolio and self-sufficiently lead client communication, manage and tailor action plans without the need of supervision.
- Type Validation
- Level Intermediate
- Time Years
- Cost Free
Skills
Earning Criteria
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Must be an employee of IBM
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Pass the Professional final Quiz and successfully go through the pre-designed Case Simulation
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The Technical Support Professional must prove that he/she constantly develop technical and professional skills as evidenced by a minimum of 1000 hours of self-sufficiently working on cases, as well as, demonstrating cross-platform knowledge and skills
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Meet the predefined Key Performance Indicators (KPI) set by the Power Hardware Organization
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The badge request must be approved by an experienced Technical Support member or Component Subject Matter Expert and the functional Manager
Standards
The SEED initiative was inspired by feedback from both IBMers and Clients, motivated by our mutual desire to provide service excellence! After extensive research, the idea for the "SME" structure materialized. The right person, with the right competence, at the right time.