SEED Technical Support Explorer - Storage Virtualize
Issued by
IBM
This badge is issued for the achievement of certain capability and experience with the corresponding product. The badge earner is able to provide initial troubleshooting, lead client communication and obtain all the needed support information and construct or use existing action plan under the mentorship of a senior technical representative.
- Type Validation
- Level Foundational
- Time Years
- Cost Free
Skills
Earning Criteria
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Must be an employee of IBM
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Get a Explorer Multi-level assesment results validated: Peer to Peer communication & Technical assessment interview with SE lead; Demonstrate in a Lab exercise understanding of the standard hardware power repair procedures; Successfully go trough the pre-designed role play scenario: "Guiding the on-site SSR"; Pass the final quiz"
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Obtain feedback from your functional manager
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Tech Support specialist must prove that he/she constantly develop technical and professional skills as evidenced by a minimum of 1000 hours of working on call-homes or manually opened calls by customers under supervision of a mentor in the last 1.5 years.
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The badge request must be approved by the Senior Subject Matter Expert representative of the Skill Assessment board and Manager.
Standards
The SEED initiative was inspired by feedback from both IBMers and Clients, motivated by our mutual desire to provide service excellence! After extensive research, the idea for the "SME" structure materialized. The right person, with the right competence, at the right time.