SEED Technical Support Explorer - Spectrum Scale
Issued by
IBM
This badge is issued for the achievement of certain capability and experience with the corresponding product. The badge earner is able to provide initial troubleshooting, lead client communication and obtain all the needed support information and construct or use existing action plan under the mentorship of a senior technical representative.
- Type Validation
- Level Foundational
- Time Years
- Cost Free
Earning Criteria
-
Must be an employee of IBM
-
Peer to Peer communication & Technical assessment interview with Tech Lead or SME; Pass the final test; Obtain Feedback and Approval from your manager.
-
Provided certificate of completed SEED Multi-Dimensional Assessment for the Explorer Tier
-
Tech Support specialist must prove that he/she constantly develop technical and professional skills as evidenced by a minimum of 60 hours of training and personal development completed in the last 1.5 years
Standards
The SEED initiative was inspired by feedback from both IBMers and Clients, motivated by our mutual desire to provide service excellence! After extensive research, the idea for the "SME" structure materialized. The right person, with the right competence, at the right time.