- Type Validation
- Level Intermediate
- Time Months
- Cost Free
SEED Technical Account Manager - Professional
Issued by
IBM
The badge is issued as achievement of sufficient capability and experience with the Technical Account Manage supported products. The badge earner is able to take full ownership of a case from the specified product portfolio and self-sufficiently lead client communication, manage and execute action plans without the need of supervision. The badge earner is responsible to assist and tailor client specific processes and act as a point of escalation on more complex queries for the accounts they own.
- Type Validation
- Level Intermediate
- Time Months
- Cost Free
Earning Criteria
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Must be an IBM Employee
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Have passed either the relevant professional Technical Account Manager Tests / Multi-Dimensional Assessment or equivalent assessment that can verify the relevant skills for the role (Based on management guidance and availability of the technical resources)
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Presented record of achievements that showcase adequate performance and quality on high complexity cases and engagements connected to their daily activities (Can be a collection of complex cases verified by mentor, performance indicators, quality process results, executive or direct client feedback) (Based on management guidance)
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Have obtained mentor and manager feedback and approval