SEED Technical Account Manager - Explorer

Issued by IBM

This badge is issued for the achievement of certain capability and experience with the Technical Account Manager supported portfolio. The badge earner is able to provide initial troubleshooting, lead client communication, maintain client documentation and obtain all the needed support information and construct or use existing action plan. The badge earner has proven track record of skills tested under the mentorship of a senior technical representative and rigorous assessment.

Type Validation
Level Foundational
Time Months
Cost Free

Additional Details

Skills

Earning Criteria

Must be an IBM Employee
Completed the mandatory educational modules in the learning plan designed for the Technical Account Managers and have received active mentorship by senior Technical Account Manager
Have earned one or more SEED core technology badges on explorer level for the main supported products by the Technical Account Managers (Based on management guidance or market scarcity)
Have passed either the relevant Explorer Technical Account Manager Tests / Multi-Dimensional Assessment or equivalent assessment that can verify the relevant skills for the role (Based on management guidance and availability of the technical resources)
Presented record of achievements that showcase adequate performance and quality in cases and daily activities (Can be a collection of cases that showcase proper execution of core responsibility with minimal supervision verified by mentor, performance indicators, quality process results, executive or direct client feedback) (Based on management guidance)
Have obtained mentor and manager feedback and approval
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