SEED Cisco CX Tech Expert
Issued by IBM
Expert badge earners demonstrate extensive knowledge of Cisco technology. They are proficient in handling complex cases and consistently meet or exceed high client expectations thus ensuring excellent client experience (CX). They serve as mentors and role models for their team, guiding them through challenges and ensuring highest standards of client support and service. They bring innovation to their teams, constantly seeking ways to improve processes and achieve optimal results.Expert badge earners demonstrate extensive knowledge of Cisco technology. They are proficient in handling complex cases and consistently meet or exceed high client expectations thus ensuring excellent client experience (CX). They serve as mentors and role models for their team, guiding them through challenges and ensuring highest standards of client support and service. They bring innovation to their teams, constantly seeking ways to improve processes and achieve optimal results.WWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWExpert badge earners demonstrate extensive knowledge of Cisco technology. They are proficient in handling complex cases and consistently meet or exceed high client expectations thus ensuring excellent client experience (CX). They serve as mentors and role models for their team, guiding them through challenges and ensuring highest standards of client support and service. They bring innovation to their teams, constantly seeking ways to improve processes and achieve optimal results.
Learn moreValidation
Years
Free
Earning Criteria
- Must be an employee of IBM.
- Obtain 360 feedback - recommendations from Business Units we (TAC) work with & the Backbone technology teams.
- Provide evidence of completed SEED Multi-dimensional assessment for the CISCO CX Tech Expert level: technical assessment and SME board review
- For the technical assessment: complete at least one of the technical quizzes within the roadmap (on the chosen networking technology) or provide a valid CCIE certificate.
- Provide an example of your most complex technical activities or projects, related to contribution to Technology Group or impactful technical eminence activity.
- Provide an example of your most impactful team improvement ideas.
- Provide a success story of your most complex escalation cases.
- Provide proof of active give back to the IBM community through Mentorship & Coaching.
- The badge earner must have experience in the respective job role at IBM for the last 2 years.
Standards
SEED Program
The SEED initiative was inspired by feedback from both IBMers and Clients, motivated by our mutual desire to provide service excellence! After extensive research, the idea for the "SME" structure materialized. The right person, with the right competence, at the right time.
