SEED Cisco CX Tech Expert
  • Type Validation
  • Time Years
  • Cost Free
Additional Details

SEED Cisco CX Tech Expert

Issued by IBM

Expert badge earners demonstrate extensive knowledge of Cisco technology. They are proficient in handling complex cases and consistently meet or exceed high client expectations thus ensuring excellent client experience (CX). They serve as mentors and role models for their team, guiding them through challenges and ensuring highest standards of client support and service. They bring innovation to their teams, constantly seeking ways to improve processes and achieve optimal results.

  • Type Validation
  • Time Years
  • Cost Free
Additional Details

Skills

  • Case Management
  • Cisco CX
  • Debug & Analysis
  • Developing Others
  • Technical Acumen

Earning Criteria

  • Must be an employee of IBM.
  • Complete the SEED CISCO CX Expert-level learning roadmap for at least one of the technologies.
  • Obtain 360 feedback - recommendations from Business Units we (TAC) work with & the Backbone technology teams.
  • Аcquired SEED Cisco CX Tech Experienced badge.
  • Must have at least a valid CCNA certificate. Active CCNP or CCIE certification is considered a strong advantage.
  • Provide an example of your most complex technical activities or projects, related to contribution to Technology Group or impactful technical eminence activity.
  • Provide an example of your most impactful team improvement ideas.
  • Provide a success story of your most complex escalation cases.
  • Provide proof of active give back to the IBM community through Mentorship & Coaching - a valid Blue Core IBM Mentor or Blue Core Coach or IBM Recognized Teacher/Educator badge.
  • The badge earner must have experience in the respective job role at IBM for the last 2 years.
  • Apply for this badge

Standards

SEED Program
The SEED initiative was inspired by feedback from both IBMers and Clients, motivated by our mutual desire to provide service excellence! After extensive research, the idea for the "SME" structure materialized. The right person, with the right competence, at the right time.