SEED CISCO CX Tech Experienced
Issued by
IBM
This badge earners are SMEs in their corresponding technology. Gone through numerous client sessions, troubleshot complex network environments, going above and beyond is what they have as their go-to motto. All of that and an official CCNP certificate prove that they can train the next generation of IT Network Engineers. They have a proven record of successfully mentoring, training, and developing junior colleagues and are at the forefront of leading, upskilling, and growing their team.
- Type Validation
- Level Advanced
- Time Years
- Cost Free
Skills
- Case Management
- Cisco CX
- Debug & Analysis
- Developing Others
- Technical Acumen
Earning Criteria
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Must be an employee of IBM.
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Obtain feedback from your Buddy/Coach/Mentor and Functional Manager.
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Provided evidence of completed SEED Multi-dimensional Assessment for the CISCO CX Tech Experienced level.
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The badge earner must prove their experience in the respective job role by working on client-opened cases for at least 18 months.
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Provided example(s) of a technical contribution with high impact (e.g. High Severity situation with client, Escalation, Process improvement/creation, Tool/method to improve daily work for team/project).
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Provide an example of active give-back to the community (Leading team meetings, events, workshops, participating in academies can be presented as a form of contribution).
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The badge earner must prove that they are constantly developing technical and professional skills as evidenced by a minimum of 40 hours of training and personal development completed in the last 12 months (Think40).
Standards
The SEED initiative was inspired by feedback from both IBMers and Clients, motivated by our mutual desire to provide service excellence! After extensive research, the idea for the "SME" structure materialized. The right person, with the right competence, at the right time.