SEED Cisco CX Tech Experienced
Issued by
IBM
Earners of this badge are subject matter experts in their corresponding networking technology, having gone through numerous client sessions, ensuring excellent client experience (CX). They can troubleshoot complex networking environments and “going above and beyond” is their go-to motto. They have a proven record of successfully mentoring, training, and developing junior colleagues and are at the forefront of leading, upskilling, and growing their team.
- Type Validation
- Level Advanced
- Time Years
- Cost Free
Skills
- Case Management
- Cisco CX
- Debug & Analysis
- Developing Others
- Technical Acumen
Earning Criteria
-
Must be an employee of IBM.
-
Obtain feedback from your Buddy/Coach/Mentor and Functional Manager.
-
Provide evidence of completed SEED Multi-dimensional assessment for the CISCO CX Tech Experienced level: technical assessment, case review, and live assessment scorecard results.
-
For the technical assessment: complete at least one of the quizzes within the roadmap (on chosen networking technology) or provide a valid CCNP certificate.
-
The badge earner must prove their experience in the respective job role by working on client-opened cases for at least 18 months.
-
Provide example(s) of a technical contribution with high impact (e.g. high severity situation with client, escalation, process improvement or creation, tool or method to improve daily work for team or project).
-
Provide an example of active give-back to the community (Leading team meetings, events, workshops, participating in academies can be presented as a form of contribution).
Standards
The SEED initiative was inspired by feedback from both IBMers and Clients, motivated by our mutual desire to provide service excellence! After extensive research, the idea for the "SME" structure materialized. The right person, with the right competence, at the right time.