Major Incident Management Expert (v2)
Issued by
IBM
The earner demonstrates deep knowledge of Major Incident Management process, IBM, and its clients needs. They provide clients with a seamless process and execution aiming to restore normal service operation within service level agreements and minimize the impact on business operations. They also demonstrate expert level skills of executive level communication, and successful management of Major Incident Management escalations for client mission critical outages and recovery of the service.
- Type Validation
- Level Advanced
- Time Weeks
- Cost Free
Skills
Earning Criteria
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Must be an employee of IBM
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Demonstrate expert level skills of communication for technical alerts, including timelines/chronologies, for technical and executive level
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Successfully handle a Major Incident escalation process for Tier I and Tier II account. Obtain stakeholder feedback on the case
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Successfully managed at least 2 Major Incident Management escalation and resource engagement during a client mission critical outage