IBM SkillsBuild IT Support Technician Certificate
Issued by
IBM
This certificate earner has advanced technical skills in IT support, such as supporting and troubleshooting hardware, networks, software, operating systems, cloud computing solutions, virtual machines, and security measures. Through completion of a comprehensive curriculum, application-based assessments, and authentic experiential learning, the earner has developed workplace and career management skills and industry knowledge, and is prepared for an IT support career across industries.
- Type Validation
- Level Advanced
- Time Weeks
- Cost Free
Skills
- Career Management
- Cloud Computing
- Compliance and Regulation
- Desktop Hardware
- Disaster Recovery
- Employability Skills
- Mobile Hardware
- Network Configuration
- Network Design
- Networking Hardware
- Network Protocols and Services
- Network Security
- Network Troubleshooting
- Operating Systems
- PWID-B0934900
- Security Best Practices
- Security Incidents
- Software
- Troubleshooting Approaches
- Virtualization
Earning Criteria
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Complete a prescribed learning journey of self-paced modules, designed by IBM.
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Demonstrate competence in the following learning outcomes, assessed through capstone projects and a final assessment:
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Diagnose and resolve file storage issues
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Design and configure a small office/home office (SOHO) network
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Repair a software installation
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Use a virtual machine to assist a user
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Respond to a data breach
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This credential is available to registered users (adult learners) who are working directly with organizations as part of the IBM SkillsBuild program.