IBM Power - Field Support, Top Gun
  • Type Validation
  • Level Advanced
  • Time Years
  • Cost Free
Additional Details

IBM Power - Field Support, Top Gun

Issued by IBM

The badge holder has successfully demonstrated they possess an Expert skill level on IBM POWER platform and considered a Subject Matter Expert for that platform. Badge holder is; a preferred mentor, plays a key role in the skills growth of other SSRs, takes leadership role in handling Critical Situations, CERTS and client escalations, provides Product Engineering (PE) level support in the Field, provides client perspective to product development & PE, trusted advisor to IBM's largest clients.

  • Type Validation
  • Level Advanced
  • Time Years
  • Cost Free
Additional Details

Skills

Earning Criteria

  • Must be an employee of IBM
  • Play a leadership role in Successful CritSit engagements through to resolution. Provide 5 recent, detailed examples including; what skills were applied, how did it affect the situation, describe the outcome.
  • Temporary Assignment in Remote Technical Support. Must be a minimum of 6 weeks within the past 5 years. Provide specifics of engagement (dates, platform, RTS manager feedback).
  • Engagement with Brand / Product Engineering on product development, RAS testing, education development - provide specifics of engagement (product, work product, specifics of your contribution, Brand management feedback)
  • Act as Qualified Guest Instructor. Deliver a product course. Provide course information, dates delivered, class reviews.
  • Participation in RedBook programs (where applicable). Provide Redbook and details of your contribution, or Redbooks Author badge.
  • Apply IBM Storage platform skills to provide local technical support. Provide management documentation, including examples of support provided with client & product details.
  • Provide leadership and mentoring in all non-technical aspects of the System Service Representative (SSR) job role. Include management statement regarding impact.
  • Act as a technical mentor to an assigned System Service Representative (SSR) population. Provide 5 examples of formal mentoring relationships with management statement regarding impact.
  • Actively participate in delivery transformation and innovation initiatives. Provide leadership in the development and adoption of tools and processes. Provide management statement detailing participation, applicable badges, Trailblazer awards, etc
  • Lead complex Installation/change projects. Provide 5 detailed examples including client & product(s) details.
  • Earned IBM Power - Field Support, Expert badge
  • Earned three technical credentials in other platforms
  • Earned a Blue Core Mentor badge
  • Earned a IBM Recognized Teacher/Educator badge
  • Apply for this badge