IBM Critical Situation Resolver: Intermediate
Issued by
IBM
The badge earner has Experienced level capability in leading IBM Clients successfully through Critical Situations. The badge earner has strong communication and soft skills. They demonstrate leadership and advocacy alongside strong client relationship management throughout the resolution of Critical Situations. They solicit feedback then act on lessons learned from their work as a resolver.
- Time Hours
- Cost Free
Skills
Earning Criteria
-
Successfully resolved, or was part of a team that resolved, two critical situations, identified as a top priority incident with a significant business impact for IBM and/or our clients.
-
Applied strong communication skills, leadership, and a deep focus on client satisfaction to resolve difficult customer situations as described in this badge criteria
-
Provided technical advice and counsel to executive management and other technical staff within IBM and/or client organization
-
Passed the Badging Program Board review