HP Customer Service Excellence 2024

Issued by HP University

HP Customer Service Excellence 2024 awards are a powerful way for channel service delivery partners to demonstrate their excellence serving customers. This recognition program supports partners as they progress through Road to Customer Service Excellence journey by allowing them to obtain HP Customer Service Excellence badges.

Type Validation
Level Advanced
Time Months
Cost Free

Skills

Customer Effort Score (CES)
Customer Engagement
Customer Experience Improvement
Customer Service
Problem Management
Problem Solving
Service Management

Earning Criteria

The recipient of this award is an HP channel service delivery partner who has demonstrated excellence in serving customers and has achieved an average ease of effort (CES) of 80 or above in a 6-month period with a minimum of 30 responses.