- Type Learning
- Level Foundational
- Time Hours
- Cost Paid
Humanising IT™ - Runway 3
Issued by
HIT Global
Humanising IT™ is the intersection between IT service management (ITSM) and human-centred design. It combines the principles of ITSM with a focus on understanding and meeting the needs of users through user-centric design approaches, by integrating human-centred design into ITSM practices. Humanising IT™ Runway 3 is the second of three to achieve Humanising IT™ Foundation accreditation.
- Type Learning
- Level Foundational
- Time Hours
- Cost Paid
Skills
- Design Thinking
- Humanising IT
- IT Service Management
Earning Criteria
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Understanding of the Double Diamond model of human-centred design, and how it can be utilised in an ITSM context.
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Understanding techniques for brainstorming, communication & collaboration in the context of Humanising IT™.
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Understanding prototyping.
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Understand human-centred design is an iterative approach to creating products and services.