Humanising IT™ Foundation
  • Type Learning
  • Level Foundational
  • Time Hours
  • Cost Paid
Additional Details

Humanising IT™ Foundation

Issued by HIT Global

Humanising IT™ Foundation is the intersection between IT service management (ITSM) and human-centred design. It combines the principles of ITSM with a focus on understanding and meeting the needs of users through user-centric design approaches, by integrating human-centred design into ITSM practices.

  • Type Learning
  • Level Foundational
  • Time Hours
  • Cost Paid
Additional Details

Skills

  • Design Thinking
  • Humanising IT
  • IT Service Management

Earning Criteria

  • Understanding of the Double Diamond model of human-centred design, and how it can be utilised in an ITSM context.
  • Understanding techniques for brainstorming, communication & collaboration in the context of Humanising IT™.
  • Understanding prototyping.
  • Know the definitions of IT service management, IT service, business service, service, user, customer, human-centred design, business outcome, and mission statement.
  • Understand human-centred design is an iterative approach to creating products and services.
  • Know the characteristics of IT service management and human-centred design.
  • Understanding of differentiating between tangible and intangible services.
  • Understand the difference between a business service and a business outcome.
  • Understanding the 4Ps of IT service management and the 5Ps of human-centred design and how they compare.
  • Understanding how IT service management framework and human-centred design framework and how they compare.
  • Understanding techniques for brainstorming, communication & collaboration in the context of Humanising IT™.
  • Understand the fundamentals of Divergent and Convergent thinking.