ICT Technical Support: CPEBP00119 (Customized Certification)
Issued by
HEART NSTA Trust
Earners of the ICT Technical Support badge possess a comprehensive knowledge of the fundamentals and theoretical foundations of personal computer repairs and networking. Candidates are able to use the tools and techniques for computer software, hardware maintenance and network administration. These candidates are exposed to the functionality of hardware and software components as well as suggested best practices in computer maintenance and safety issues.
- Type Certification
- Time Days
- Cost Paid
Skills
Earning Criteria
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This individual has completed an assessed simulation, demonstrations, practical exercises and online quizzes in the personal computer trouble shooting and hardware components.
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This individual has completed an assessed individual presentation speech drills; written quizzes in non-verbal for voice and speech, consonant accuracy.
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This individual has completed an assessed written and reading test; and oral conversation test in vowel production and speech fluency.
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This individual has completed an assessed role play/discussion; simulation; psychometric assessment in customer engagement.