Ramirent Horizons Program - 3.9.-26.11.2019

Ramirent Horizons Program - 3.9.-26.11.2019

Issued by Hanken & SSE Executive Education

The objectives of the program were to support Ramirent’s top managers in delivering: Customer excellence – strategic alignment to deliver smooth service with a smile , Operational excellence – an unbeatable service experience in equipment rental, Collaboration – building and working as a high-performing team on a mission , Leadership role models - that encourages trust, ambition, energy, safety and performance

Skills

Earning Criteria

  • The virtual modules (3) of the program consisted of 13 different tasks about Strategy, Operational excellence, Customer excellence and Leadership.
  • Live-Module 1: People & Strategy  •  Leading myself and leading others •  From boss to mentor & coach •  Building a positive workplace •  The future of construction •  Driving strategy as a change
  • Live-Module 2: On the path to excellence  •  Financial macro-trends •  Management control model •  Cost allocations and profitability measurement •  Strategy maps and KPIs •  First class customer experience •  My mirrored image