Ramirent Horizons Program - 3.9.-26.11.2019
Issued by
Hanken & SSE Executive Education
The objectives of the program were to support Ramirent’s top managers in delivering: Customer excellence – strategic alignment to deliver smooth service with a smile , Operational excellence – an unbeatable service experience in equipment rental, Collaboration – building and working as a high-performing team on a mission , Leadership role models - that encourages trust, ambition, energy, safety and performance
Skills
Earning Criteria
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The virtual modules (3) of the program consisted of 13 different tasks about Strategy, Operational excellence, Customer excellence and Leadership.
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Live-Module 1: People & Strategy • Leading myself and leading others • From boss to mentor & coach • Building a positive workplace • The future of construction • Driving strategy as a change
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Live-Module 2: On the path to excellence • Financial macro-trends • Management control model • Cost allocations and profitability measurement • Strategy maps and KPIs • First class customer experience • My mirrored image