Customer Centric Strategy in the Digital Age

Issued by The Gordon Institute of Business Science

The participant completed a 14-hour virtual learning course on Customer Centric Strategy in the Digital Age at the Gordon Institute of Business Science. Upon completion the delegate should be able to understand the power of digital in their strategy, they should be able to develop a business case for achieving disruptive customer centricity and design a route map to implement customer-centric transformation.

Type Certification
Level Advanced
Time Days
Cost Paid

Additional Details

Skills

Building Lifetime Value
Digitisation
Disruption
Emerging Markets
Game-changing Customer Centricity
Implementation
Superior Customer Experience

Earning Criteria

Complete the Customer Centric Strategy in the Digital Age virtual programme .
Customer activity cycle and a roadmap for implementing customer centric strategy - both group exercises.