This course teaches CS practitioners how to leverage digital CS strategies to gain efficiencies and address common customer needs through proactive, self-serve motions. You'll also learn how to accelerate digital journeys with data-driven personalization, how to align digital programs to CSM activities, common challenges with x-functional collaboration, how digital learning paths improve and scale customer education, and finally how predictive digital strategies are fueling new productivity.

• Type Learning
• Level Foundational
• Time Hours
• Cost Paid