Freshservice Implementation Specialist Certification

Issued by Freshworks

Earners of this badge demonstrate proficiency in configuring the key modules that are part of Freshservice. They have an in-depth understanding of IT Service Management and are able to guide customers to obtain optimal configuration set-up based on specific use case scenarios and best practices.

Type Certification
Level Advanced

Additional Details

Skills

Customer Onboarding
Implementation Specialist
Product Configuration
Product Implementation
Solution Architect
Use case solutioning

Earning Criteria

Earn Freshservice Expert Certification
Completed 6+ hours of a self-paced course on Freshworks' product implementation approach. Shadowing through a mix of live and recorded sessions delivered by Freshworks Onboarding Specialists.
Complete the assessment facilitating an admin training, which is a key component of Freshworks's implementation approach.