Freshdesk Implementation Specialist Certification
Issued by
Freshworks
Earners of this badge demonstrate proficiency in configuring the key modules that are part of Freshdesk suite of products. They have an in-depth understanding of how to optimally set up omnichannel customer support based on specific use case scenarios.
- Type Certification
- Level Advanced
Skills
Earning Criteria
-
Complete 6+ hours of a self-paced course on Freshworks' product implementation approach. Shadowing through a mix of live and recorded sessions delivered by Freshworks Onboarding Specialists.
-
Complete the assessment facilitating an admin training, which is a key component of Freshworks's implementation approach.