Freshchat Expert Certification

Issued by Freshworks

Earners of this badge demonstrate proficiency in setting up the Freshchat Product. They have an in-depth understanding of setting up and configuring roles and accesses, configuring omni-channel customer chat using modern channels, enhance efficiency through automation using chatbots and customer journeys , and leverage AI capabilities to bring customer delight. The badge is issued on completion of assigned objectives.

Type Certification
Level Advanced

Additional Details

Skills

Admin
AI
Analytics
Conversational Bots
Customer Journey
Customer Support
Messaging
Omnichannel Campaigns

Earning Criteria

Passed an evaluation based on understanding and use of Freshchat's range of features.
Able to successfully provide a product-based solution for customer pain points identified from a business use case.