Earning Criteria

• Organizational Culture and Lean - Join our CEO and Lean Director as they discuss the shaping of our organizational culture towards a high reliability organization. Discuss principles, practices, and language of our commitment to a culture of continuous improvement.
• Quality and Zero Harm - Our Chief Quality officer discusses FirstHealth's commitment to quality and zero harm and shares information on our quality measures/data, and how we plan o reach our goals.
• Strategy and Innovation - The Chief Strategy Officer will share specifics about her role, our four areas of Strategic Focus and current activities that support these goals.
• Review key steps in a quality improvement plan - identifying gaps in practice, reviewing 'best practice' and units of measurement to determine improvement.
• Leading During Change - Prepare to effectively communicate change, recognize the nature of resistance encountered and respond to that resistance.
• Personality Styles and Leadership - Learn about various leadership styles and theories and how individual personality and preferences determine leadership philosophy. Explore details about individual Myers-Briggs and FIRO-B profiles and consider how these traits influence preferences for leadership, communication skills, and relationship style.
• The Key to Leading and Thriving Through Change - Resiliency - Learn about resilience and how to monitor your risk for burnout and for reframing your thoughts and finding joy in your work.
• Financial Management - Review Income statements and departmental financial reports. Discuss differences between capital and operating budgets and how to evaluate productivity on your unit.
• Employee Engagement- Recognize the importance of engaged employees and discuss factors that can help you drive higher levels of engagement and retention.
• Community Action Poverty Simulation - Social Determinants of Health - Interactive experience to raise awareness to the realities of poverty. This session highlights the struggles that low-income families confront every month and how we as a community partner can impact that struggle.
• Diversity, Equity, and Inclusion - Examine the role of cultural competence in patient care and discuss the impact of unconscious bias on patient care, co-worker relationships, and personal decision making.
• Communication - Discuss key needs of all people and how to address these needs in the course of your daily conversation.
• Managing Employee Performance - Review common performance issues and discuss the process for coaching in a just culture.
• Managing Operations - The Chief Operations Officer is joined by our Emergency Management Director to discuss the day-to-day operational challenges and the role of systems theory - systems are interdependant.
• Participants plan and initiate a quality improvement project and present as a capstone at the end of the session.