EY ServiceNow - Customer Workflow - Silver (2024)
Issued by
EY
Earners of this badge have a solid understanding of the ServiceNow Customer Workflow concepts. They are able to effectively communicate their understanding to internal and external parties in this area. They have an interest or need to work on ServiceNow Customer Workflow-related engagements and projects and are able to have meaningful conversations in this area.
Additional DetailsSkills
- Customer Service Management
- Field Service Management
- IT Operations Management
Earning Criteria
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Complete 30 hours of online, classroom or on-project training
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Demonstrate solid understanding of ServiceNow Customer Workflow and its concepts through internal/external conversations
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Share knowledge through thought leadership, coaching, conferences, social media, client presentations or other relevant channels