- Type Certification
- Level Intermediate
- Time Days
- Cost Paid
Certified Information Technology Service Management System Lead Auditor
Issued by
Exemplar Global
Professionals who hold this certification are competent to conduct an audit of an ISO 20000-1-based information technology service management system as a solo auditor or to lead an audit team. They have completed an Exemplar Global-certified training course (or equivalent) and have also completed the Exemplar Global Work Style Assessment for Lead Auditors.
- Type Certification
- Level Intermediate
- Time Days
- Cost Paid
Earning Criteria
Standards
ISO 20000-1 specifies requirements for an organization to establish, implement, maintain and continually improve an information technology service management system (ITSMS). The requirements specified in this document include the planning, design, transition, delivery and improvement of services to meet the service requirements and deliver value.
This document provides guidance on auditing management systems, including auditing principles, managing an audit program, conducting management system audits, and guidance on the evaluation of competence of individuals involved in the audit process. These activities include the individual(s) managing the audit program, auditors and audit teams.