Earning Criteria

• During the course the earner was an enrolled Deakin University student with the rights, responsibilities, access to resources and scrutiny of academic integrity required by this educational institution.
• This earner’s identification was verified using Jumio, automated online ID verification.
• The earner passed a formal assessment submitting report based on case study including performing and describing a quantitative analysis of a patient delay and proposing a solution to a scenario of increased service demand.
• This microcredential provides the earner with bankable credit (0.5 credit points) towards one or more specified post graduate degrees (award course) at Deakin University. The credit is redeemed on successful application to study the degree.
• Successfully completed this online course with learning activities and formal assessment typically requiring 50-75 hours.
• LEARNING OUTCOMES:
• Apply theories and undertake critical analysis to capacity planning, scheduling, queuing and process design to delays in healthcare
• Critically analyse the causes of operational delays in healthcare contexts
• Use appropriate frameworks and tools to explore delays in real world emergency, inpatient and outpatient healthcare within the broader health system context
• Evaluate and present solutions to improve patient experience by adopting an appropriate system-wide perspective