Interpersonal and Intercultural Conflict Management Resolution

Issued by Dalhousie University

Earners of the microcredential are competent in conducting interviews to make individual and organizational recommendations to resolve interpersonal and intercultural conflict.

Type Learning
Time Weeks
Cost Paid

Skills

Conflict Resolution
Interview Techniques
Non-Verbal Communication
Verbal Communication Skills

Earning Criteria

Earners of this microcredential have conducted a mock interview demonstrating interview techniques for interpersonal and intercultural conflict management. They proposed suitable recommendations for the individual to resolve the workplace conflict and made recommendations to influence organizational policy to address the interpersonal and intercultural conflict. Earners of this microcredential had their interview and recommendations assessed by an instructor using a rubric.