Cyara Certified Guru (CX Monitoring)
Issued by
Cyara
Earners of the Cyara Certified Guru (CX Monitoring) certification have demonstrated via a practical exam, the skills required to perform contact center monitoring for their organization. They can create and execute a monitoring suite of test cases for business critical call flows and setup alerts to be generated on failure of any test. They can create and customize the Cyara Pulse reporting Dashboard and analyze all reporting results.
Earning Criteria
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Successfully completed Cyara CX Monitoring Training
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Successfully completed Cyara CX Monitoring Practical Certification Assessment