Earners of the Cyara Certified Expert (Digital Channels) certification, specific to Cyara partner technical resources, have developed the skills required to perform Digital Channels testing within a contact center environment using the Cyara Platform. They are proficient in using Cyara to emulate a customer, navigate web pages to reach a chat session and interact with an agent bot or live agent. They can also configure an emulated agent to test and analyze the full CX-AX experience using Cyara.