Money Advice Trust Vulnerability Academy

Issued by City & Guilds

The overall aim is to help staff identify knowledge gaps caused by new regulations issued by the Financial Conduct Authority. Following training the staff will have filled the gaps based on the FCA’s themes.

Skills

Communicating information in an understandable way
Effective customer service delivery
Identify staff needs
Monitor and evaluate quality processes
Review product and service design
Understand customer need

Earning Criteria

Completing relevant coursework in a formal classroom environment.
Completing an assessment on the Financial Conduct Authority.